At Pahari Chai, we take great pride in delivering fresh, authentic teas. Customer satisfaction is important to us, and we aim to resolve any concerns fairly and quickly. Please review our Refund & Return Policy below:
1. Returns
- Due to the perishable nature of tea, we generally do not accept returns once the product has been opened or used.
- Returns are only accepted in the following cases:
- You received the wrong product.
- The product was damaged or defective upon arrival.
2. Refunds
- If your return request is approved, we will initiate a full refund (excluding shipping fees) to your original method of payment.
- Refunds may take 5–7 business days to reflect in your account, depending on your bank or payment provider.
3. Replacements
- If you receive a damaged or incorrect product, we may offer a replacement instead of a refund, depending on availability.
4. How to Request a Return or Refund
- Email us at info@paharichai.com within 48 hours of delivery with:
- Your order number
- Photos of the product and packaging
- A brief description of the issue
- Our team will review the case and get back to you within 2 business days.
5. Non-Refundable / Non-Returnable Items
- Opened or partially used tea packs
- Items purchased during special promotions, discounts, or sales
- Gift cards and promotional items
6. Cancellations
- Orders can be canceled within 12 hours of placing the order, provided they have not yet been shipped.
- Once shipped, cancellation requests cannot be accepted.
7. Contact Us
If you have any questions regarding returns, refunds, or replacements, please contact us:
📧 Email: info@paharichai.com
📞 Phone/WhatsApp: +91-82191-80006