At Pahari Chai, we are committed to delivering your favorite teas quickly, safely, and at the best possible rates. Please read our shipping policy carefully to understand how we process and deliver your orders.
1. Order Processing
- All orders are processed within 1–2 business days (excluding weekends and public holidays).
- Once your order is shipped, you will receive a confirmation email with tracking details.
2. Shipping Methods & Delivery Time
- Domestic Shipping (India): Orders are usually delivered within 3–7 business days depending on your location.
- International Shipping: Delivery times vary by country, generally 7–21 business days. Customs clearance may cause delays.
3. Shipping Charges
- Within India: Free shipping on orders above ₹999. A standard shipping fee applies for orders below this amount.
- International Orders: Charges are calculated at checkout based on weight and destination.
4. Order Tracking
- Customers can track their orders using the tracking link provided in the confirmation email.
- You can also log in to your account on our website to check the order status.
5. Customs, Duties & Taxes (for International Orders)
- Import duties, taxes, or customs fees are the responsibility of the customer.
- Pahari Chai is not liable for delays or additional costs due to customs procedures.
6. Incorrect Address / Failed Delivery
- Please ensure your shipping address is accurate at checkout.
- If an order is returned due to an incorrect or incomplete address, reshipping charges will apply.
7. Damaged or Lost Packages
- If your package is lost or arrives damaged, please contact us at info@paharichai.com within 48 hours of delivery with order details and photographs.
- We will work with the shipping partner to resolve the issue.
8. Contact Us
For any shipping-related questions, feel free to reach out:
📧 Email: info@paharichai.com
📞 Phone/WhatsApp: +91-82191-80006